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Privacy Policy

Last Updated: 21.05.2019.

Blockchain Solutions d.o.o. Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from  (the “Website”).

  • Introduction

This Privacy Policy relates to the services provided by Blockchain Solutions d.o.o. (“we” “us” “our”) a private limited liability company registered in Republic of Serbia bearing company registration number Company ID Nr.:21450979 (VAT ID Nr.: 111258795) and having its registered office at Mite Topalovića 10, 26101 Pančevo, Republic of Serbia.

Our policy complies with Serbian law. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data.

We are committed to protecting your privacy and maintaining the security of any personal information received from you.

  • Personal Data that we may collect

The table below lists the various categories of personal data that we may collect about you, including:

Identity and Contact Data

Marketing Data

Compliance Data

– Name;
– Surname;

– Address
– Telephone or mobile number;
– Email address.

– Name;
– Surname;
– Email address;
– Interests;
– Proof of opt-in consent (where needed);
– Objections to marketing;
– Website data;
– Online identifiers (including IP addresses and information generated via your browser).

– Name;
– Surname;
– Proof of Address;
– ID/Passport;
– Other KYC documentation or information.

Technical Data


Financial Information

– Internet protocol (IP) address;
– Login data;
– Browser type and version;
– Time zone setting and location;
– Browser plug-in types and versions;
– Operating system and platform.


– Waves Wallet ID

– Bank account details;

– Details about any payment methods used to settle our invoices.


  • How do we collect your personal data

  1. Information You Give Us

We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.

  1. Automatic Information

When you interact with our Website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We may collect this personal data by using cookies, server logs and other similar technologies.

  1. Information from Other Sources

We might receive information about you from other sources and add it to our account information. 

  • How we use your personal data

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience. Your information helps us to better respond to your individual needs
  • To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from you
  • To administer a contest, promotion, survey or other website feature
  • Disclosure of information to outside parties

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating Website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our website policies, or to protect our rights and rights of others, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

  • Third party links

Our website may contain links to other websites provided by third parties not under our control. These third party websites have separate and independent privacy policies, even when you click on a link posted on Website, you should read their own privacy policies. Therefore, we have no responsibility or liability for the content and activities of these linked websites.

  • Cookies

A cookie is an element of data that a website sends to your browser, which then stores it on your system. Cookies may collect personal information about you. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Cookies also allow us to make Website more user-friendly by, for example, allowing us to take you to the language site of last use, so that we can give you a better experience when you return to our website.

A cookie will be deployed on your device when you visit Website unless you indicate that you do not wish this to happen or if you have turned this feature ‘off’ in your web browser or device settings.

  • Data security

The security of your information is important to us. We have implemented reasonable administrative, technical, and physical security measures to protect against the unauthorized access, destruction or alteration of your information based on its sensitivity. Despite our best efforts, however, no security measures are completely impenetrable. We may store your personal data in paper files or electronically on our technology systems or on technology systems of our IT service providers.

  • Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which we collected it and, thereafter, for the purpose of satisfying any legal, accounting, auditing, tax, anti-money laundering and regulatory reporting requirements or obligations to which we may be subject and/or to exercise or defend any legal claims by or against you.

Generally, our retention of your personal data shall not exceed the period of six (6) years from the closure of your file and you cease to be our client. This retention period enables us to make use of your personal data for potential AML reporting obligations to the Authorized institutions and/or to exercise or defend any legal claims by or against you.
Invoices, credit notes and similar transactional documents or information will be kept by us for up to ten (10) years from completion of the relevant transaction on the basis of legal obligations imposed on us by accounting and tax laws to retain such information.
We may have a legitimate interest to retain your data for longer periods of time. This includes circumstances where we are legally obliged to do so or when your data is required for exercising or defending legal claims. 

  • Rights in relation to your information

You may have certain rights under data protection law in relation to the personal information we hold about you. In particular, you may have a right to:

  • request a copy of personal information we hold about you;
  • ask that we update the personal information we hold about you, or independently correct such personal information that you think is incorrect or incomplete;
  • ask that we delete personal information that we hold about you from live systems, or restrict the way in which we use such personal information;
  • object to our processing of your personal information; and/or
  • withdraw your consent to our processing of your personal information (to the extent such processing is based on consent and consent is the only permissible basis for processing).
  • Time limit to respond

We make our best to reply to all legitimate requests within one month from receiving them. In some cases, particularly, if the matter is particularly complex or if you send us multiple requests, it may take us longer than one month. In such cases, we will notify you accordingly and keep you updated.

  • Online Privacy Policy Only

This online privacy policy applies only to information collected through our Website and not to information collected offline.

  • Your Consent

By using our site, you consent to our Website Privacy Policy.

  • Contact Us

You can request from us to provide you an access to the personal data it has collected about you at any time. You can also request from us to correct or to delete such personal data. Please send an email to  in case you have any questions concerning your personal data.

  • Changes to our Privacy Policy

We may change its Privacy Policy from time to time, and at ours sole discretion. We encourage visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this Website after any change in this Privacy Policy will constitute your acceptance of such change.

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